Returns & Refund Policy

At History Front, we want you to be happy with your order. If something isn't right, please get in touch and we'll do our best to put it right.

We offer a 30-day returns policy in addition to any statutory rights you may have as a consumer.

Nothing in this policy limits or excludes your statutory consumer rights.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return under our voluntary 30-day returns policy, your item must be returned in its original condition, unworn and unused other than as reasonably necessary to inspect or try on the product.

To request a return, please contact us at support@historyfront.com with:

• Your order number

• The item(s) you would like to return

• The reason for your return

We'll then provide you with the appropriate return instructions.

Please do not send an item back without contacting us first. Our products are fulfilled from multiple locations worldwide, and the return address may be different from the address shown on your original parcel. Items sent to an incorrect address may not be received or processed.

Changed Your Mind?

If you've changed your mind about your purchase, you can request a return within 30 days of receiving your order, subject to the conditions above.

For non-faulty returns made under our voluntary returns policy, you are responsible for the cost of returning the item to us, unless applicable law requires otherwise.

Original shipping charges, where applicable, will be handled in accordance with your statutory rights. History Front currently offers free standard shipping worldwide.

Wrong Size or Colour Ordered

Ordered the wrong size or decided you'd prefer another colour? Don't worry — you can request a return under our 30-day returns policy.

Because our products are produced individually for each order, we do not currently offer direct exchanges for non-faulty items.

Instead, you can return the original item for a refund and place a new order for your preferred size, colour or design.

For non-faulty returns, the customer is responsible for return postage costs unless applicable law requires otherwise.

Please check the size guide available on our product pages before ordering whenever possible.

Damaged, Defective, Misprinted or Incorrect Items

If your order arrives damaged, defective, misprinted or you receive the wrong item, size or colour due to a fulfilment error, please contact us as soon as possible.

Email support@historyfront.com with your order number, a description of the problem and clear photographs showing the issue where possible.

We'll investigate the problem and make it right.

Depending on the circumstances, this may include a replacement or refund at no additional cost to you.

For confirmed damaged, defective, misprinted or incorrectly fulfilled products, you will normally not be required to return the affected item unless we specifically ask you to do so.

We recommend reporting any manufacturing or fulfilment problem as soon as possible and preferably within 30 days of receiving your order, as this helps us investigate the issue quickly.

Your statutory rights relating to faulty or incorrectly supplied goods are not limited by this 30-day reporting request.

What Counts as a Fulfilment Error?

If you ordered a Black T-shirt in size XL and received a White T-shirt or a different size, that's our responsibility and we'll put it right.

If you correctly received the size, colour and product you ordered but later decide that you'd prefer something different, this is treated as a standard return rather than a fulfilment error.

If you believe the labelled size of a garment is significantly different from the measurements shown in our size guide, please contact us with photographs and measurements so we can investigate.

Personalised & Customised Products

Products that are genuinely personalised, customised or made to your individual specifications may not be eligible for change-of-mind returns or statutory cancellation where an applicable legal exemption applies.

This may include, for example, an item specifically personalised with a customer's own name, wording, image or other individual customisation.

This exception does not affect your rights where a personalised or customised product is faulty, damaged, incorrectly produced or not as described.

Our standard History Front designs being produced after an order is placed does not, by itself, remove any statutory cancellation rights that apply to your purchase.

UK Cancellation Rights

If you are a consumer in the United Kingdom purchasing online, you generally have a statutory right to cancel eligible purchases within 14 days of receiving your goods, without needing to give a reason.

To exercise this right, you must clearly inform us that you wish to cancel within the applicable cancellation period.

After notifying us, you must return the goods within the period required by applicable law.

Unless the goods are faulty, incorrect or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, where permitted by law.

These statutory rights exist independently of our voluntary 30-day returns policy.

European Union / EEA Cancellation Rights

If your order is covered by European Union or EEA consumer law, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

After notifying us of your decision to withdraw, you must return the goods within the applicable statutory period.

Unless the product is faulty or incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

Certain products, including goods that are genuinely made to a customer's individual specifications or clearly personalised, may be excluded from the statutory right of withdrawal where permitted by applicable law.

Nothing in this policy affects any additional consumer protection or legal guarantee that applies in your country.

Condition of Returned Items

For returns under our voluntary 30-day returns policy, items should be returned in their original condition.

Please feel free to inspect or try on clothing carefully, but items should not be worn beyond what is reasonably necessary to determine their fit and suitability.

We may refuse a voluntary return, or where permitted by applicable law make an appropriate deduction from a refund, if an item has been worn extensively, washed, damaged after delivery or otherwise diminished in value through handling beyond what would reasonably be necessary to inspect it.

This does not affect your rights in relation to goods that were already faulty, damaged or not as described when supplied.

Refunds

Once we receive and inspect your eligible return, we'll let you know that it has been processed.

Approved refunds will be issued to your original payment method.

Please allow time for your bank, card provider, PayPal or other payment provider to process the refund after it has been issued.

Where statutory cancellation rights apply, refunds will be made within the time required by applicable law. We may withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back, where the law permits us to do so.

If you paid for an upgraded or express delivery service, any refund of delivery charges required by law may be limited to the cost of the least expensive standard delivery option we offered.

History Front currently provides free standard worldwide shipping, so in most cases there will be no original standard shipping charge to refund.

Sale & Discounted Items

Purchasing an item during a sale or using a discount code does not affect your statutory consumer rights.

Eligible sale items may also be returned under our voluntary 30-day returns policy unless a specific exclusion was clearly stated before purchase and that exclusion is permitted by applicable law.

Gift Cards

Gift cards are generally non-refundable except where required by applicable law.

This does not affect any statutory rights that may apply.

Made-to-Order Production

Many History Front products are produced individually after an order is placed. This helps us offer a much wider range of historical designs while reducing unnecessary stock and waste.

Being produced after an order is placed does not by itself affect your statutory consumer rights.

Products that have been genuinely personalised or customised specifically for you may be treated differently, as explained above.

Our Satisfaction Promise

History should be memorable. Customer service shouldn't be.

If your order arrives damaged, defective, incorrectly printed or simply isn't what you ordered, contact us and we'll work to put it right.

We're a history brand built for people who genuinely love the past, and we want every History Front order to be one you'd happily make again.

Contact Us

For returns, refunds or any problems with your order, please contact:

support@historyfront.com

Please include your order number whenever possible so we can help you as quickly as possible.

History Front

Last updated: 12 September 2026